PrivacyPolicy

1. What Personal Data We Collect

We may collect the following types of personal data:

1.1 Guest Information:

• Name

• Contact information (email address, phone number, mailing address)

• Payment information (for booking purposes, we process your credit card or other payment method data, but this is not stored after the transaction is completed)

• Booking and reservation details (check-in/check-out dates, preferences, number of guests)

• Passport/ID information (where required by local laws for registration purposes)

• Special requests or preferences (e.g., dietary restrictions, room preferences)

• Communication records (emails or phone calls regarding your stay)

1.2 Website Usage Data:

When you visit www.kerascliffhouse.com, we may collect:

• IP address

• Browser type and version

• Pages visited and time spent on the site

• Device information (e.g., mobile, desktop)

• Cookies and similar technologies (see section on Cookies below)

1.3 Third-Party Data:

If you book additional services (e.g., excursions or private chef) through third-party providers, we may collect limited data related to those bookings.

2. How We Use Your Data

We use your data for the following purposes:

• Processing bookings and payments: To confirm your reservation, process your payments, and communicate booking details.

• Improving guest experience: To personalize your stay based on preferences or requests and to provide concierge services.

• Legal obligations: To comply with local laws, such as providing guest information to Greek authorities when required.

• Marketing communications: With your explicit consent, we may send promotional offers or newsletters about Keras Cliff House or related services. You can opt-out at any time.

• Website functionality: To analyze website performance, improve user experience, and enhance our services.

3. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: For processing bookings and fulfilling your reservation agreement.

• Legitimate interests: To improve our services and provide you with relevant information about your stay.

• Legal obligations: To comply with local registration or tax laws.

• Consent: For marketing communications, where you have explicitly opted-in.

4. Sharing Your Data

We respect your privacy and will not share your personal data with third parties except in the following circumstances:

• Third-party service providers: We may share limited guest data with trusted third-party partners (e.g., event planners, chefs, or excursion operators) to enhance your stay. These providers are required to adhere to the same data protection standards under GDPR.

• Legal requirements: We may share data with government authorities or law enforcement if required by law (e.g., guest registration with local authorities).

• Payment processors: We use third-party payment processors who handle your financial information securely and in compliance with applicable data protection regulations.

5. Data Retention

We retain your personal data for as long as necessary for the purposes outlined in this policy:

• Booking and guest data: Stored for the duration of your stay and for up to five (5) years afterward for legal, accounting, and tax compliance purposes.

• Payment data: Stored only during the processing of your transaction and is not kept after the payment is completed.

• Marketing communications: Stored until you choose to unsubscribe or withdraw your consent.

6. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right to access: You can request a copy of the personal data we hold about you.

• Right to rectification: You can ask us to correct inaccurate or incomplete data.

• Right to erasure ("Right to be forgotten"): You can request the deletion of your data where there is no legal obligation for us to retain it.

• Right to restrict processing: You can request the restriction of your data under certain circumstances.

• Right to data portability: You can request a copy of your data in a structured, machine-readable format.

• Right to object: You have the right to object to data processing in cases where our legal basis is legitimate interest or consent.

• Right to withdraw consent: Where we rely on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at contact@kerascliffhouse.com.

7. Data Security

We take appropriate technical and organizational measures to ensure that your personal data is secure. This includes secure payment gateways, encryption technologies, and limiting access to personal data to only those employees or contractors who need it for operational purposes.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files placed on your device that allow us to recognize your browser and capture certain information.

8.1 Types of Cookies We Use:

• Essential cookies: Required for the website to function (e.g., booking forms).

• Analytics cookies: Help us understand how visitors interact with the website to improve performance.

• Marketing cookies: Used to provide targeted advertising, if applicable.

You can control and disable cookies through your browser settings. Please note that disabling certain cookies may affect the website’s functionality.

9. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before submitting any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Minoan Solutions MIKE
Email: contact@kerascliffhouse.com
Address: Minoan Solutions MIKE, Riga Fereou 12, 4th floor, 70400 Moires